At RentFacebookAccount, we prioritize our collaboration with you and are dedicated to ensuring that you are satisfied with our services. This refund policy explains the circumstances under which refunds might be granted.
General refund conditions
All payments made to RentFacebookAccount for our services are typically non-refundable and non-transferable. Nonetheless, we recognize that unique situations may occur, and we are committed to handling these situations in a fair manner.
Conditions for refund eligibility
Refunds may be considered under the following circumstances, provided that the advertiser:
- Provides accurate information: This involves ensuring that all campaign details and any prior suspension history on advertising platforms or with other agencies are accurate.
- Obtains prior approval for modifications: Any adjustments to the product, service, ad content, or creatives must be communicated to and approved by RentFacebookAccount before the campaign starts.
- Complies with platform policies: The advertiser must strictly adhere to all terms and policies set forth by the platform where the ads are being run.
- Fulfills financial obligations: The full payment of the advertising budget and associated fees must be completed before the campaign launch.
- Adheres to RentFacebookAccount terms of service: The advertiser must fully comply with all terms and conditions as outlined in our terms of service agreement.
- Has no history of payment disputes: There must be no prior issues related to payments with RentFacebookAccount.
Specific situations
- Policy violation: If RentFacebookAccount identifies the use of unapproved creatives, landing pages, or content that breaches Facebook Advertising Policies, a $50 penalty will be withheld, and any remaining balance (if applicable) will be refunded.
We maintain the right to deny a refund request if there is any suspicion of fraudulent payment activity or unethical conduct.
Refund specifics
- Refund amount: The refund will cover the remaining, unused portion of your ad budget, excluding ad credits, rental/agency fees, taxes, and any other incurred expenses.
- Payment method: Refunds will be issued using the original payment method. If this method is no longer available, we will provide instructions on how to submit alternative payment details. We reserve the right to decline refunds if these instructions are not followed.
- Processing time: Please allow between 5-20 business days for the processing of refunds, depending on your chosen payment method.
Requesting a refund
To request a refund, please contact your assigned agent. If you are unable to reach them, you can email us at [email protected].
Policy changes
We reserve the right to modify this policy at any time without prior notice. We recommend checking this page periodically to stay informed of any updates.
Thank you for your understanding.
Best regards,