RentFacebookAccount, headquartered in Cam Le, Vietnam, manages and operates the Platform you’re using, which includes our websites, applications, and software. This Privacy Policy explains our practices regarding the collection, use, and sharing of your personal information when you interact with our services.

We also explain how we handle data related to your advertising content. “Personal data” refers to any information that can identify an individual directly or indirectly.

Data collection

We collect data both directly from you (e.g., when you set up an account) and indirectly (e.g., through your interactions with our Platform).

Data you provide

Account details: This includes your name, contact information, company details, and any necessary identity verification data.
Business interactions: Includes professional contact information, request specifics, and project details to help us provide accurate responses and perform necessary checks.
Advertising content: Includes text, images, and videos you upload, which may be analyzed for content moderation and product improvement purposes.
Payment information: Encrypted payment details, billing addresses, and other related information, which are securely processed by our payment partners.

Data collected automatically

Network & device information: Includes IP address, device details, operating system, cookies, time zone settings, and server logs (such as access times).

Cookies and tracking technologies

We use cookies and similar tracking technologies (e.g., pixels, local storage) to collect information from your device. These tools are crucial for ensuring the smooth operation of the Platform, such as enabling secure logins, enhancing functionality, and personalizing your user experience. Our trusted third-party partners may also employ these technologies to deliver services on our behalf.

Cookie management

Most browsers allow you to control or disable cookies through their settings. Since different browsers offer different options, you may need to refer to your browser’s help section for instructions. Disabling some cookies may require additional steps. Keep in mind that your preferences regarding cookies are specific to each device and browser, so you may need to adjust settings for each individually. Be aware that disabling certain cookies could impact the functionality of some features on the Platform.

How we use your data

We process your personal data for various reasons, including but not limited to:

Enforcing our policies and terms
Operating and maintaining the platform: To allow you to create and manage your ad accounts.
Ensuring security: Including verifying accounts and monitoring activity.
Responding to inquiries: Addressing your questions about our services and providing personalized advice.
Processing payments: To fulfill orders placed through the Platform.
Optimizing user experience: Ensuring the Platform is displayed and functions properly on your device.
Sending marketing materials: You can opt out via the unsubscribe link in our emails.
Improving our services: By analyzing user behavior, conducting A/B testing, and gathering feedback through surveys.
Providing support: Including troubleshooting issues and sending service-related notifications.

Data sharing

Your personal data may be shared with certain third parties under specific conditions, in accordance with relevant laws:

Cloud storage services: Used for storing data securely and ensuring disaster recovery.
Payment processors: Trusted providers like Payoneer or Airwallex handle your payments and process orders. They may also act as data controllers for payment processing and anti-fraud measures. Please review their privacy policies for further details.
It service providers: Includes providers of SaaS solutions like customer relationship management tools.
Advertising, marketing, and analytics partners: Assist us in promoting and improving the Platform.
Affiliated companies: Sharing data within our corporate group enables us to deliver services effectively.
Legal and compliance purposes: Information may be disclosed to law enforcement, regulatory bodies, or other organizations when legally required or necessary to protect our rights, detect fraud, or address security concerns.
Business transitions: In the event of reorganizations, mergers, acquisitions, or asset sales, your information may be transferred as part of the transaction.

Data storage

The personal data we collect may be transferred to, stored in, and processed in countries outside your own, including the US and Singapore. This remains true even if you’re located in the EU. Our staff and suppliers may also handle your data in other locations as part of fulfilling your orders. We take all reasonable precautions to ensure your data’s security and compliance with this privacy notice.

Data security

While we make every effort to protect your personal information, please be aware that the transmission of data over the internet and via email carries inherent risks. We cannot guarantee absolute security for data transmitted through our services; any such transmission is at your own risk. Once your data is received, we employ appropriate technical and organizational measures to protect it from loss, theft, unauthorized access, misuse, or modification.

Third-party integrations

Our Platform may integrate with or provide links to other applications, software, or online services operated by us or third parties. This privacy notice does not apply to those external services. Any information you submit directly to these services is governed by their own privacy policies. We recommend reviewing those policies before sharing any information.

We are not responsible for the practices of third parties, including how they use or disclose the information you provide to them.

Data retention

We retain your personal information as long as it is necessary to provide our services and fulfill our contractual obligations. If we no longer need your data for service provision, we keep it only as long as there is a legitimate business need. However, we may retain data longer to comply with legal requirements or to protect against potential legal claims. After you stop using our Platform, your data may be stored in an anonymized format.

Children’s privacy

The Platform is intended for use by individuals aged 18 and older. We do not knowingly collect personal data from children under 13. If we become aware that we have collected such data, we will take reasonable steps to delete it. Parents or guardians of children under 13 who have provided data can contact us to request its deletion.

Policy changes

We may update this privacy notice from time to time. We will notify you of changes by updating the “Last Updated” date and may provide additional notifications or seek your consent for significant changes, as required by law. We encourage you to review this notice regularly to stay informed about how we are protecting your personal data.